Privacy Policy

1. Information We Collect 

We collect information in the following ways: 

Contact and estimate forms: When you submit a request for a quote or contact us through our website, we collect your name, email address, phone number, property address, and project details. 

Website analytics: We use Google Analytics to collect anonymized data about how visitors use our website, including pages viewed, time on site, and general geographic location. This data is collected via cookies and similar tracking technologies. 

Advertising tools: We may use tools such as Facebook Pixel or Google Ads tracking to measure advertising performance and retarget website visitors. These tools may collect data about your activity on our website and across other websites. 

2. How We Use Your Information 

We use the information we collect to: 

• Respond to inquiries and provide estimates 
• Schedule and manage your services 
• Communicate with you about your project 
• Improve our website and understand how it is used 
• Send occasional updates or promotions (only if you have opted in) 
• Comply with legal obligations 

3. Cookies and Tracking 

Our website uses cookies and similar tracking technologies, including Google Analytics and advertising platforms. You can control cookie settings through your browser. Disabling cookies may affect some website functionality. To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout. 

4. Sharing of Information 

We do not sell your personal information. We may share your information with trusted third-party service providers (website hosting, CRM systems, email platforms, and analytics or advertising providers) solely to operate our business. These providers are contractually required to protect your data. We may also share information with legal authorities if required by law. 

5. Your California Privacy Rights (CCPA)

As a California resident, you have the following rights under the California Consumer Privacy Act: 

• Right to Know: You may request information about the personal data we have collected about you, including the categories of data, sources, business purposes, and third parties with whom it is shared. 
• Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions. 
• Right to Opt Out: You have the right to opt out of the sale of your personal information. We do not sell personal information. 
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights. To exercise any of these rights, contact us using the information below. We will respond within 45 days. 

6. Data Retention 

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time. 

7. Security 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security. 

8. Children’s Privacy 

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately. 

9. Changes to This Policy 

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy. 

10. Contact Us 

For privacy-related questions or to exercise your rights, contact us at: 

Willoughby Washing 

2230 Mulberry Lane, Placerville, CA 95667 

Phone: 530-663-3764 

Email: sheawilloughby@willoughbywash.com