Privacy Policy
Effective Date: April 23, 2026
1. Introduction
Welcome to Willoughby Washing ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you provide when visiting our website, willoughbywash.com.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
A. Personal Information You Provide
We may collect the following when you fill out forms or contact us:
- Name
- Phone number
- Email address
- Property address
- Project details or service requests
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
C. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve website performance
- Understand user behavior
- Enhance your browsing experience
You can disable cookies through your browser settings.
3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide quotes
- Schedule and manage services
- Communicate with you about your project
- Improve our website and services
- Send occasional updates or promotions (only if you opt in)
4. How We Share Your Information
We do not sell your personal information.
We may share your information with:
- Service providers (such as website hosting, CRM systems, or email platforms)
- Team members or contractors necessary to complete your service
- Legal authorities if required by law
5. Data Security
We implement reasonable safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
6. Your Privacy Rights (California Residents)
If you are a California resident, you have the right to:
- Request access to the personal data we have about you
- Request deletion of your personal information
- Request correction of inaccurate information
- Opt out of data sharing (if applicable)
To exercise your rights, contact us at:
7. Third-Party Services
Our website may use third-party tools such as:
- Google Analytics
- CRM or scheduling software
- Advertising platforms (such as Facebook or Google Ads)
These services may collect data in accordance with their own privacy policies.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
9. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Willoughby Washing
Email: sheawilloughby@willoughbywash.com
Phone: 530-663-3764
Website: willoughbywash.com
12. Advertising & Tracking
We may use tools such as Facebook Pixel or Google Ads tracking to:
- Measure advertising performance
- Retarget website visitors
These tools may collect data about your activity on our website and across other websites.